In light of the requirements of the new GDPR legislation surrounding data protection and privacy, we would like to inform our clients how we store and use the personal data that we hold:
Fillers & Frowns Ltd are committed to protecting and respecting the privacy of all those who use our website, social media platforms, and services.
In order to keep and maintain proper client records, we hold personal data, including the names, addresses, telephone numbers, dates of birth, details of next of kin including contact numbers, medical history, and ‘before’ and ‘after’ photographs (both anonymised and non-anonymised) of all clients who undergo treatment with us. These details are held both digitally (within encrypted databases/folders on a password-protected computer), and in hard-copy (within our client consent forms, stored inside a locked filing cabinet at the company’s registered address). We use these details primarily to ensure clients’ health, safety and consent during and after treatment, but we may also use them in order to contact clients to confirm/rearrange appointments.
In emergency situations, it may be necessary to use the next of kin contact details provided, and/or to share details of any adverse effects suffered with other medical professionals and the manufacturers of the products used; this will only be carried out with the client’s express consent, gained when completing our consent form prior to treatment taking place (you may opt out of these processes if preferred). We may use both anonymised and non-anonymised ‘before’ and ‘after’ photographs for promotional purposes on our website and social media platforms; we will only do so with the client’s express consent, gained when completing our consent form prior to treatment taking place (you may opt out of this if preferred). Furthermore, we may use the words of clients as testimonials on both our website and social media platforms, but we will always anonymise them before doing so.
If you book in with us, send us an enquiry via our website (www.fillersandfrowns.co.uk) or social media platforms, or engage in a telephone conversation with us, we may ask for your name, phone number and email address in order to contact you back. This data may be stored within our encrypted, digital client database, and may be used to contact you via any of the details provided.
With the exception of in emergency situations as described above, we will never pass on your personal data to any third party. Under no circumstances will we ever sell your personal data to any third party. By continuing to use our services, including our website, social media platforms, and through undergoing treatment with Fillers & Frowns Ltd, you hereby agree to the collection and storage of your personal data, and consent to the use of said data in order to contact you and/or your next of kin, if and when required.
If at any point you would like to view the data that Fillers & Frowns Ltd holds on you, or would like for your data to be removed from our systems, please contact us to request this; we will comply with all data requests within 28 calendar days.